I really like their support team, they are always willing to help you out no matter what time of day or night it is! The features that this product offers for our business were exactly as advertised by its sales department when we purchased them - which was not easy at all given how many other products there seemes in similar price ranges/featuresets around us (and even more expensive!). We have been able solve almost any problem since purchasing these modules from CSM using either live chat with one customer service representative OR submitting tickets through an external ticketing system such has Zendonextra etc..