I like that it's very easy to use as well as customize what is needed. It also has many different options in terms of workflow design which makes building workflows easier than other programs we've used before (such as Microsoft Flow). There are some things about this program where they could make improvements such as adding an option or two without having too much functionality removed/changed from current functions already there - but overall great product! We have been able solve our problems with creating new ways of automating processes using zyncWorkFlow.