I like how easy it is to use and set up. It's not too complicated which is nice. Sometimes you have to wait a bit before you can see what you're looking at or do something on your computer but it's really not that big of an issue. Not much that I dislike about the program itself. There are some times when it takes a while to load sometimes. But I don't think that has anything to do with the software itself. And it does work well. I've been using it for several years now and I haven't had any issues yet. We use it at work to help employees who need assistance. With this app we can walk them through setting up their computers, answer questions they might have, etc.