Product matches advert. It was much easier to set up than the device I replaced, which required port forwarding and a static IP address. The user interface is very intuitive. There are instructional videos on YouTube that explain many of the features, as the user guide is at best just a summary of a few features. I'm having trouble setting up remote view and email on my MacBook. I contacted support and was put through to Koko. I went through the troubleshooting process and all the steps required to get the system working after sending some screenshots. The representative was knowledgeable, professional, respectful of my lack of IT skills and most importantly very patient with me and my repeated contacts. This was by far the best online customer meeting I've ever had. I would buy a different device just knowing they stand behind their product.
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