Review on VTech VTSN5147 Amplified Cordless Answering by Carlito Tardy

While we love many of the features on this phone and has certainly made it possible for my elderly mother with Alzheimer's to use the phone, the ONLY downside we have is a recurring problem with the Volume adjustment buttons are located on the side of the handset. When Mom holds the phone during a call, she unknowingly and accidentally presses the volume buttons where her fingers are holding the phone and this in turn lowers the volume of the phone's voice to the point where she can no longer hear the person. You have to move those volume buttons. If your loved one has Alzheimer's or dementia, you know full well that you cannot just explain or give them directions and get them to follow them. We then have to contact someone at the memory care center where she is located and wait for a member of staff to come in and fix the volume. Unfortunately, this happens with most phone calls. That issue aside, this phone system is great!