I had to contact customer service to complete the setup. I waited a few days for an answer, but everything went well. They even responded when I didn't respond to their solution as I didn't have a chance to try their solution. The repair worked right away. 2 way sound is great. I just realized that I have to disable the listen button when talking to them or there is some sort of audio mute feedback. So glad I got it. Puts me at ease knowing I can see my pup when I'm not at home.
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