This is one tool that I haven't used too much because it's so easy! It has helped us connect all different types of systems together seamlessly which allows me as an employee at my current job (as well as past jobs) easily pull data into one system instead of multiple ones.
Haven’t realized any downsides yet but am sure there are none if you know what to look out for - this seems like such a simple product/service compared to some others!! Easy access via mobile app makes life easier than ever when pulling up information quickly during work hours.