At first the parts supplied did not match the pictures in the instructions. It took me quite a while to figure out how to put it together. But the biggest problem was the first night I used it. The trigger did NOT work so I was able to lower it. We panicked trying to lower it before the accident happened. I had to frantically unbuckle the straps holding it to the mattress and PULL on it, tearing the fabric on the spring block. Disgusting Disgusting design. I tried calling support twice, I left my number for a call back, but that didn't happen. Not just a lousy product, but terrible customer service. DO NOT SPEND YOUR MONEY
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