I like how it has different templates for newsletters with images or without which makes them look more personalised as well! It can be time consuming when creating your own newsletter template if there isn't one already available but once done they are great looking so no issues at all really!! You only have limited options in what content areas etc will display within each section of an e mail - this may not always suit every business/website however having some flexibility here would make life easier especially where layouts change over periods eg Christmas /New Year! Would highly recommend giving these free trial versions out first before committing too far into paying monthly fees. We use our website news letter service very much internally across multiple departments (including sales & customer services) using its ability to add photos from social media sites such as Facebook allowing us greater engagement via visuals than just plain text alone!! Our customers love receiving their weekly updates through NewsLetter. !