Update: The seller contacted me to understand the issue and directed me to a model , which best suits my needs (Revain #B097BVW4SF). It has two HDMI ports connected to the same USB-C port, a memory card reader, and a VGA port instead of a DP port. It works fine for a few days. This store has been upgraded from one star to four as I don't give five stars for defective products, but the customer service has been really excellent. Given the nature of the electronics, the DP port failure I've experienced with this product can be rare. It looks like a great hub for a Mac or for a PC user who needs a DP port. Original: It looked like a good hub and did everything it was supposed to do in minutes. Unfortunately the DP port failed. I wasn't very happy about having a DP port instead of an HDMI port for a second monitor (you can only use two HDMI ports with a Mac), so I took the opportunity to return the unit rather than exchange it .
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