I've used this product for several years now with different teams, both in small business environments as well large enterprise organizations within financial services companies (e-commerce banks). It's been an effective way to build out feedback loop processes that are highly customized but also scalable through multiple channels of communication such as internal slack/teams or social media outlets like Twitter & Facebook etc.. The process has helped us improve our level 1 quality assurance by giving senior management visibility into what we're working towards at all levels throughout QA testing which is very valuable!