I like that they have great customer service! They are very responsive to emails and questions during our project implementation phase. The software has been easy to use for my team members who do not always work with graphics in their day-to-day jobs. I wish there was an option to see how many people clicked through from each email we send out. It would be nice if you could also track which links were most effective at getting results. We've seen some good success with this tool. Tracking referrals allows us to measure our effectiveness in generating leads and sales opportunities.