I like that it's easy to use, has many options available for customization of your profile/room etc., is very intuitive in its design & layout, and provides great customer service whenever you need them! The only thing about this program that could be improved upon would probably have something do with their support team as well - maybe make sure there are more people working at any given time? It was difficult finding someone who knew how everything worked or what each feature did until we got help from one of their staff members! We used Samerooom because our previous room provider went out of business but had not been able to get another solution up and going quickly enough so that users were still using it after several months without an update.
Once we switched over to samerooms everyone seemed happy again :).