Review on ScreenSteps by Ryan Hampton

I like how easy it is for agents of all backgrounds/experience levels can be trained quickly without any downtime or interruptions in service. It's also great having an entire team dedicated just towards Training Queues. Nothing so far! The system has been very helpful when we have needed help at short notice. There are times where you will get stuck but there are always people around who know what they're doing, which helps solve issues quickly. Definitely recommend this product if your organization needs fast turnarounds from new hires through seasoned veterans (and everything between). As mentioned above; ease of use was one of our main concerns as well as being able to train employees across several departments fairly quicky - both were met within minutes after signing up. Our biggest problem before implementing Screensteps was getting hold of someone knowledgeable about the program right away. Now its all solved by their 24 hr support line, live chat feature etc.. Honestly speaking, I.