I like how it's easy enough that anyone can use without needing any training or help from an IT person! It would be nice if there was some way of changing your default font, but other than looking at different options this is pretty much perfect as far as looks go - not many complaints here either :) Great tool especially considering its low cost compared with more expensive software available out-of-the box (like Outlook). The fact you have multiple ways in which something could look wrong makes me feel confident about using them even though they're very cheap tools overall ;).