So I bought this phone for my son for his birthday. It worked great! Then the phone kept saying "No network connection" for 2 weeks. After 3 calls to Total Wireless I found out one thing - you can't put a sim card from the old Total Wireless into the new phone. (My mistake) I have his auto pay plan and thought I could just pop his SIM card from his old phone into his new one. TWO. Total Wireless has BIG PROBLEMS with this phone when it comes to service. So unfortunately 3 sim cards and 3 headache phone calls to full wifi, his service still doesn't work and i'm being told to buy another phone. Otherwise this phone is great! My son likes it very much.
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