I like that it is easy enough to use but has some robust features as well so you can customize your system any way you want! It's not perfect yet - there are still bugs here and there with certain functions/features of the software which need workarounds or fixes from their support team.
If they fix those issues then this will be one of my favorite systems out there in terms of ease-of-use and customization options available! We've been able to streamline our processes by creating more accurate quotes / invoices while also being better organized internally at the same time.