The item arrived with a dent and chipped paint but this does not affect the effectiveness of the bottle! I only received it today but I can already see the benefits. I got this mainly for the infuser and strainer as other similar sized bottles don't have this feature. The triple insulation helped keep the drink cool and condensation-free. Finally, the dual opening feature is something I hadn't thought of, but now it's one of the things I'm very thankful for. I put a star for the dent and chipped paint because I want my new product to be like new. A word of advice: reading the reviews before buying, I realized that the plastic part that holds the lid is prone to breaking. Because of this, I would advise never touching the bottle from that side (I don't think that was the point of this part anyway). The plastic is pretty hard and strong so I think this would be the only way to break it.
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