Review on Vera Bradley Carson Hobo Leather by Carolina

I purchased this bag direct from Vera Bradley. I like the design. When I contacted them about the faulty strap they said I should either return the entire bag for credit as they no longer make it or buy a new strap from their outlet or Amazon, eBay etc. I was very disappointed in your customer. service about it. I don't want to buy a new bag and I don't want to return my old one. I have another Carson bag and I think I just need to change the strap. I think I expected a better solution and answer from Vera Bradley. The cotton on other Carson bags is different and seems to hold up better.