When I first received this chair, I really liked it. It was convenient and had some cool niche features. Unfortunately, a small piece of plastic broke off during shipping. No problem, I contacted the seller and he sent me an easy to repair replacement plastic part. Then the mechanism of the left "raise and lower” lever broke down. No problem, I contacted the seller and he sent me a replacement. Unfortunately they sent me a replacement for the wrong chair so I contacted them again. They sent me another replacement for my left arm, this time in the right chair. So it worked great for 2 days, then I tried to raise my right arm and the exact same breakage happened. I was EXTREMELY careful with the chair after my left arm broke. I didn't want to go through the hassle of shipping again. So when I was about to pick it up, I purposely did it very slowly, and sure enough, it got to the point I wanted, I heard a "pop", then a crack as the metal fell into the tube and all Arm went down again. down to the lowest level. One of the worst purchases I've ever made and I only made it because it was an Amazon recommended item when I was looking for gaming chairs. Strongly disappointed.
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