It does what it says its supposed to do, no glitches or anything like that! We are still in testing phase but so far everything is going smoothly as expected (we've been working with them for about four months). I would say they need more marketing/advertising because we didn't know who was out there until our customer service rep mentioned their existence while talking over phone support during one call - at which point he said "Oh yeah you guys should be aware!" So when people ask me how did i find this product? The answer really has nothing much else than finding an email address somewhere online where someone posted something positive from another person's experience woth sonaraX-like software solution etc.