The customer service was amazing! I could reach out at any hour day or night via chat/email and they were always available to help me troubleshoot my issues right away!! They helped us solve problems that we weren't even aware existed before contacting them for support. It's rare these days when someone truly cares about their customers' happiness as much as this organization does. Their follow up emails after each call are also very helpful in keeping track of what solutions have been implemented so far and how well those worked. There really wasn't anything bad from using BryanCaPlanDigitalMarketing - all around great people who care and want nothing more than for others to be happy and succeed. My website had some performance issues (slow loading pages) which caused user frustration and lost traffic through search engines. When contacted by one of their agents it only took minutes for him / her to get everything resolved including recommendations on future improvements.