The ability for our organization's leadership team members and other employees alike have access from their mobile device or any computing platform such as laptops etc., while having secure remote desktop viewing capabilities was great! Also I did enjoy seeing when emails were received/sent with dates & times which gave me peace knowing my email wasn't being viewed by someone else remotely without authorization from myself personally - there are no downsides so far!! We used this product within HR only but would like more functionality especially if looking into using Omniprincipley across multiple departments!