Review on 💻 ASUS VivoBook 15 FHD Laptop, Intel i5-1035G1, 8GB RAM, 512GB SSD, Backlit Keyboard, Fingerprint, Windows 10, Slate Gray, F512JA-AS54 by Randy Washington

For starters I think this might be the first review I've ever left. My experience was so negative that I feel compelled to share it. At first glance, the laptop seemed and worked perfectly. However, we have a newborn in the house so I could hardly use it. When I did, I was impressed by its light weight, overall design, and processing speed. This was all a big improvement over my old HP laptop. However, one day about 3 weeks after purchasing the laptop, the screen started acting strangely. It pixelated and froze. It worked fine after a reboot, but apparently it was still a worrying event for a computer that's a few weeks old. I should have sent a refund request to Revane straight away but due to my weird Covid work schedule and our newborn I just didn't respond quickly enough. My BIG mistake. The next time I was able to use the laptop again, the screen went black. To my dismay (and anger at myself) it was 2 days after the return window closed. Now I'm stuck. I've tried restarting it, but every time the screen started working fine but then went "bright" (I'm not technically savvy enough to better describe its behavior), it became completely pixelated . Eventually he turned irrevocably black. This is where it gets ugly. ASUS online support is completely unavailable and misleading, citing the coronavirus as the cause. According to the website, it is not possible to create an RMA online. Their online tech and troubleshooting help is also not available through live chat, which is again what the site claims. The clicks just take you back to the home page. You can only get help over the phone. I called twice and was on hold for 12 minutes before getting out, then 20 minutes before getting out. Curious - the voiceover that plays while you're on standby brags about how many awards they won in 2014. 2014 was 6 years ago! That's a bad sign. But I digress, I started to wonder, maybe they just NEVER answered. "Let's just ship some bad PCs without asking customers for help" -- obviously that's not a long-term solution, but they could make good money in a quarter. I decided to wait, and on the third try I succeeded. After waiting 50 minutes, contact a support agent. He was very helpful, although I didn't like how persistently he tried to get me to solve the problem myself. The problem was so clearly a manufacturer fault and not something with the user that I feel like a worthwhile company should just apologize and offer someone in my situation a replacement the next day. That was anything but true. They gave me both an RMA and a label to send it back. It was October 23rd. You estimate that the computer will be repaired within 10 days of receipt, 10 days! Luckily I'm not in a hopeless situation. I have access to my old computer and work computer. Imagine a person who needs a computer to earn money or study. 10 days is an eternity! Especially when you add travel time. It's been over 2 weeks. Only it's even worse. I tracked the package and it arrived at the repair location on October 28th. However, if you use the ASUS RMA Status Checker, receipt will not be confirmed until November 3rd. So if they're measuring the turnaround time for a repair, but they're doing it with a manipulated date of receipt, then the already awful 10 days doesn't make sense. Anyway, they've set an estimated completion date. That date has come and the FIELD has disappeared from the ASUS RMA status check. The field disappeared, not just the date. Now, of course, it has reappeared with a postponed date. For an expensive purchase, it seems illegal. They have LeMons laws for cars; I wish there was something similar for computers. Again, I'm not at a loss. I have access to computers if necessary. I sympathize with anyone who buys an ASUS and needs it and something goes wrong. What if I get it back and the same or a different problem occurs again? Another hour plus for customer service and another month for repairs? Maybe it's a great computer and I just got a broken one. I can not say. I had an ASUS computer and this ASUS computer was junk. So they bet 0,000 for me. Perhaps Revain can pressure companies that sell expensive items to set some basic customer service standards? Asus not. Your customer service is terrible. My wife bought HP a week before I bought my ASUS. She envied ASUS, preferring its looks and ergonomics. However, this jealousy disappeared fairly quickly. She had a small problem with her laptop and the staff member helped her fix it in minutes. So here I am writing this review on my old computer.