Update: I recieved a replacement for the defective item and right off the bat the customer service is amazing! A mom started this company/product and I can tell she and her team totally understand the need for quality and functionality! I was told to hand wash it every time which is fine, not the end of the world for me and I can tell that when I use super hot water it does warp the lid a bit so I stick to warm soapy water. Their new lunch bag design is also very sleek and and streamlined, my daughter loves the iridescent Quality to the exterior fabric. I do wish it had a way to add a water bottle and an ice pack but I know that wasnt really their goal with the lunch bag. We're 6 months into using it and I still love it. 12/28/18Original review: I really liked this- the first week and even though I've hand washed this after every use the lid will not realign anymore and i cannot close the lid without putting my entire body weight on it and forcing the snaps shut. If I, a grown woman, cannot sit it without difficulty, my 6 year old is sure to struggle or just give up and throw everything in the lunch bag leaving me with a mess. Not cool.I've contacted the seller and hope to hear back from them.
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