The ability to interact with customers through an app is great! It's easy for employees who are away from their desks or traveling to connect instantly while they're at work. There isn't much that we dislike about this product so far as it has been very effective thus far. We have not had any issues connecting our clients with us when there was no internet available. If your office does not currently use people 10 then take advantage of its free trial first before making up mind if it will be beneficial for your business needs. Connecting businesses with potential new accounts via application programming interfaces (APIs) allows them to communicate directly without having to rely on email marketing services such as MailChimp.