My order came from a Norman camera and video dealer and was torn into 3 pieces that were at least 4 feet long. I contacted the seller and he billed me. Only after complaining they offered the return. The problem is that I have already destroyed the packaging of this large paper and already cut off the bottom and started using it with customers. I only asked for a refund for the part I couldn't use. Norman Camera & Video has very poor customer service.