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812 Review
75 Karma

Review on Voice of Customer Research (VOC Research) by Michael Crossman

Revainrating 5 out of 5

Great tool and very useful in our field

The best part is that they can be done at your own pace without any issues. I like how easy it would make my job easier if i were working as an interviewee or customer myself! There wasn't anything about this service which made me feel uncomfortable but there are other services out their too so keep looking around until you find what works well enough for yourself. This product has helped us get some great insights into why we aren’t meeting sales targets during busy season months. It also gives us better insight when talking to prospective clients who want help improving performance across all departments within companies. With VOC research being able to understand where people's pain points lie makes things much simpler than trying to do one offs ourselves. Also getting buy ins from stakeholders early helps give them confidence before going through proper planning stages using third party agencies such as ours.

img 1 attached to Voice of Customer Research (VOC Research) review by Michael Crossman



Pros
  • Easy access via phone
  • Very fast turnaround time, usually under 6 hours.
  • Able listen with ease in order not just hear words/phrases etc more accurately by listening multiple times
  • Abilityto record sessions directlyfrom phoneside softwarefor further analysis lateron downthe lineas necessaryand use our existinginterview guidesin conjunction
Cons
  • There are troubles