This product is defective and the service is terrible. I tried to install the printer driver that came with the supplied USB stick. However, the executable program cannot detect the printer even though it is connected to my laptop. I contacted the seller and he told me that the latest drivers are on this site so I go to the site and find a link to download the driver for this product. However, after running this executable, nothing seems to happen. Now the printer won't even turn on! What kind of product manufacturer forces the consumer to go through all these non-intuitive steps to use the product and in the end the product is still useless? waste of time! I need my money back and more as I spent a lot of time trying to figure this out!
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