The tool is easy for me as I am able use it even without IT support or expertise from within my organisation (which would have been ideal).
It's hard to get your head around at first but with some training you'll soon pick up how things work - so don't worry too much! My main issue was getting all our different systems integrated together; we did this using Zapier which works well if used correctly i think. We've got better visibility over who has access what now though there are still areas where improvements could/should happen such as giving more granular permissions levels etc.