I liked the way they helped me figure out how my work was going compared with what we needed in order for our organization to grow. They are very thorough and professional in all their interactions. The cost of using them can be high because it requires you hire someone from outside your own team (which isn't cheap either). It's difficult if you have a small business where hiring new people or bringing existing ones on full time can be expensive. If you're looking for an objective view on what makes employees feel valued as well as helping set goals and objectives, this service would benefit your firm. We were able to get different perspectives on areas of concern.