The sound was good initially but after a few hours of use they started crackling and eventually stopped. Now, just a few days later, it refuses to play sound on the Xbox despite showing that a headset is plugged in. I tried it on a PC, it was better but they ended up shutting it down. The Software Control Center is not user friendly and does not confirm that I have the latest firmware. I want to love them, but unfortunately I am sending them back.