I like that it is easy to use, has great customer support when needed, and allows you to customize as much or little as your needs require. We have been able to get rid of many old systems in our network by having one system do everything we need from logon to file management to inventory tracking. The only thing I dislike about this product is how long it takes to set up some things (like email accounts). However, since we are using it primarily for logging into computers, setting up user profiles has not really slowed us down.