We have been deploying VDI for years now. This product is very easy to use, so we don't need any training at all. It's fast and has some good tools like snapshotting etc. I think they could improve it by adding more options in management console. There should be also option to easily move or copy a VM between different servers/clusters without having to do something manually. If you want full control over your VMs then this solution will not suit you. But if you just want to share one set up - like workstations with no admin tasks required - then it works perfectly fine. It definitely helps us keep our users happy and working well together.