I love how it's so user friendly, you don't need any special skills or experience! It makes managing my emails super convenient without having tons of tools open in tabs all over our computer screen at once (like many other programs).
The only thing i dislike about this software sometimes when trying out some different features can be frustrating - such as if something doesn't work well but they say its not their fault then there isn't much support from them either way which could make things difficult because we are paying customers afterall. So far no real complaints just minor issues with making changes here & there, maybe try using an older version first before upgrading? If your looking into getting more automated than traditional methods like newsletters etc..this may suit you great since most people prefer digital communication rather than paper ones nowadays anyway :) This has allowed me automate almost everything via various functions provided by convert kit including sending newsletter templates/emailing lists /automated.