Review on LUWATT Neck Fan - Portable Small USB Personal Mini Neckband Fan with 2000mAh Rechargeable Battery, 🌬️ 12H Working Ours, Strong Wind, 360° Adjustable Head - for Home, Outdoor, Camping in Black and Red by Klassic Duncan

We just received our pink LUWATT body fan on the 14th and 21st September and it arrived with only 1 fan defective. I contacted the Revain chat using the return/replacement link and they first walked me through 1 possible repair/reset attempt: While the device is well charged, press and hold the power button for 30 seconds, then turn on the fan on again. This may cause the fan(s) to spin again. This didn't work for us as ours arrived defective and the right fan (power button/blue light) wasn't working at all. Revain were not able to easily exchange or even replace it with me as they claimed they only had 2 options with this product: 1. Full Refund.2. Partial refund with promo credit. I was told to just leave the broken one as they don't want to return it. (Probably not worth the shipping cost to send it back.) My daughter seems to really like this fan, so after reading the mostly positive reviews I'll be buying it back for my fully refunded $$ and updating my review accordingly. We charged it overnight after it arrived with the included charging cable (no charger included, we had to use our own) and when in use the blue light on the power button is on. I think it changes to other colors to indicate battery/charge status, but we haven't used it long enough to see it. My daughter took it to school (half working) when her 4th grade teacher recommended throat breathing devices to all her students. The teacher asked what kind of light? So we wanted to cover it with a little sticker or something to muffle it and not be a distraction in class.