1. a nice message from the family business with a phone number to call if you run into any problems.2. Detailed, simple instructions written by a native English speaker. Includes helpful tips on when and when not to use the included plumbing tape, when and how to remove the water pressure regulator.3. After reading the instructions once, I installed the shower head in less than 10 minutes. I am a 60 year old female with no plumbing experience. Tools are not required. It would have taken 2 minutes except the washing machine fell out of one end of the hose when I dropped it and it took me a while to figure out why the hose was leaking. After I reset the washing machine, nothing spilled. I left the pressure regulator on and it was fine but easy to pull out when needed.4. The hose is long enough to reach the back of the tub. Perfect for rinsing out my £100 lab. It is metal but extremely flexible.5. One of the settings is dribbling so I can keep my head down while I lather the dog. The drop maintains a constant temperature. The other setting is perfect for dog rinsing, gentle but strong enough for a good rinsing. Bathing a dog now takes 10 minutes instead of 30. Hooray! If this product was bronze I would put it in the master bath.
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