The ability for customers that have not been trained in classifying their own documents with correct terms has allowed us access into our document management system from anywhere! It makes it easy to see what's classified as well which allows me time spend more efficiently solving issues rather than doing all of my work without this tool.
I do wish there was an easier way to upload files once you've created them within your profile - but if they are already stored locally then uploading should be quick enough (unless file size/size limit). We use classify 360 primarily when we need someone else who isn't familiar or comfortable using computer software (or even knows how) to help identify items correctly so we can place those objects in relevant places via search functionality.