1 Level
752 Review
54 Karma
Review on ShoreTel by Devin Jenkins
Not bad for what we're trying but far away off expectations
I like that you can send calls to multiple phone numbers simultaneously, as well as having more than one extension available at once time. It is not easy enought to use, it's too confusing. The interface could be made simpler and easier to understand by new users. Try using this software if your looking into making or adding telephony services to an existing business solution. We are solving our customer service issues with out support team being able to contact customers directly from their mobile devices. This allows us to provide better quality assistance without worrying about interrupting important workflows/business processes.
Pros
- Ease in setting up extensions for specific contacts so we don't have random people calling other internal staff members all day long due them accessing wrong information when answering phones remotely outside office hours! Great way tracking who called what client etc
Cons
- Extremely complicated set up lots of rules required
