I am the new owner of the cat. And I used this capsule to bring my cat home from the shelter. She felt comfortable throughout the trip. She scratched the front mesh and inside. But nothing is damaged. When we got home we opened the front net and started playing with it. It's been almost a week now and she sleeps peacefully in it almost every day. It's very handy when I need to take her to the vet. I don't have to carry her around in a plastic cage and overall she stays calm in this pod. The only minor downside is that the pod itself isn't washable, but in all fairness it would lose its functionality if it was made out of a soft material. During the winter months I can also add a heated pillow which is a plus. All in all a great product.
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