I like that this software allows me to access my information from anywhere. It also allows me to log in from any computer, which is great because sometimes it's hard to get to my desktop. Sometimes there are problems with the program freezing or taking too long to load up. This has never happened when using my phone though. I use this mainly to access my insurance information so that I can do my taxes online. I don't really have anything bad to say about this program, but I'm sure some people will dislike it or not be able to figure out how to use it. If you need to access your insurance information and you don't want to go through all of the steps of logging into your website, then this is the best way to do it. It makes everything much easier.