I have been working with them now for nearly two years, they are good at what we do but it can be quite hard to get hold of someone when needed! They will work closely until you understand their process/approach so there's no guesswork as far how long things take or which route could lead us in trouble (eg lots more contracts than budgeted). We've had some great wins including an increase by 50% from our previous provider - not bad going considering this was after only being open 3 months :) Some recent projects haven't worked out though due too client issues causing delays etc :( But all new clients need time before results show :D So if your looking into getting started using Social Media then give craft r look up! Great value service offering excellent communication throughout project lifecycle plus expert advice once onboarding / implementation starts!! Very happy customer who has seen success since starting engagement here ;) The team always go I like how easy it is to use, the customer service is great, and they are always willing to help you with any questions or problems you might have. It's a little expensive for my personal needs, but it's worth it if you want to grow your business. Make sure you know what you're getting into before you sign up. If you don't need a lot of customization, this could be a good fit for you. Craftr has helped me grow my blog, which in turn has grown my email list and made more sales.