The software has been very easy for our facilitator team, it allows us as an organization to have many different sessions in one place at once! It's also super user friendly so if you need help we are always available via chat or phone - even during training events, which makes things run more smoothly (and saves me from having to do that!). There really isn't anything I dislike about this product but there was some lag time when opening new tabs/windows. We've used other platforms before where sometimes people would forget what they were doing because of how fast paced their session could be. With Sessions Lab everyone knows exactly who did what task while facilitating a class.