Bought 2. Both had issues with latching when closed. None of them will remain closed. Even the slightest touch would open them. The shoulder strap was uncomfortable, but I couldn't even put the strap around my shoulder without the stool opening and popping back out. The "turn" and lock system barely turns and certainly doesn't "lock". Then, just as I was trying to get the damn thing to work, the spring in one of the stools inside the case fell apart, and I couldn't even try to fix it myself. Here it is. Let's get back to whole foods. Such a shame. Great concept. Bad performance.
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