I had an issue with this product that they couldn't really stop and not what I wanted and I told them about it and offered to send it back so they could give it to me. I didn't like this product and they immediately helped me to solve the problem within an hour which I really appreciate. The product itself is fantastic. Hard case, doesn't smell like some reviews say, although the silicone/rubber (not sure) covering the joysticks feels nice in the hand but doesn't fit perfectly if you wiggle it a bit and it takes a bit a feint. Not being able to tighten the wrist straps while wearing a jumpsuit isn't a problem for me as I'm playing on my bed and have no idea how to get the joycon out of bed, but it can be a problem for some people, so keep that in mind. However, once you install the lids, they look amazing.
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