Review on 32.8ft Smart LED Strip Lights, RGB WiFi Color Changing LED Strip Compatible with Alexa and Google Home, SMD 5050 LED Rope Light, Under Cabinet Strip Lighting, 12V Tape Light for Kitchen, Bedroom by Judy Sena

I ordered this item for my daughter for Christmas. Once we tried to collect it, but without success. We tried again, this time using YouTube, but it didn't work. Yesterday I bought new batteries for the remote control, I thought that would not solve the problem. We've watched all the videos on Revain and can't turn on these lights. How can I get help with this or a refund because I now have a Christmas present that my daughter really wanted but it's not working. A gift that I spent more money to buy batteries that do me no good.