I like that it's easy for me as an individual user or small business owner who does not have extensive knowledge of computers/programming skills but know how sales process works in my organization (CDS).
The system has helped us streamline our processes so we can focus more time selling products than trying figure out what needs done next! It was difficult at first because all aspects were new - from Salesforce integration into CdS platform which makes things easier now since they've gotten used too them over months / years!! Would recommend this product if you're looking just one tool where everything gets integrated together without having separate tools etc..