I am satisfied with everything, the product corresponds to the description.
Support claims there was a mix up in the warehouse. A few days later they called from the store, they offered to replace it. They replaced it with a new one, although the box was also opened :) I have no more complaints.
Pros
As for the product itself, there are no complaints. Made quite well, the wheels are really quiet, there are 2 combination locks (the customs key is not supplied, which is logical)
Cons
The box was opened, there is wear, the wheels are dirty. Apparently it came second hand.