It is very easy to use with good support from our team. I like that they are constantly updating their software so there is always something new to learn! Sometimes when we have issues it can be difficult to find someone who knows how to fix them. We've been using this product at work since 2015 and haven't had any problems yet. The only thing I would say is maybe try another version of this program if your current one doesn't seem to fit what you need. This has helped us streamline some processes in our office.