This was my first purchase from Bean Envy. I bought 3-16 ounce packs of my favorite whole bean coffee from my local roaster but needed something to store them so they stay the way they were the day I bought them. After reading the reviews I settled on Bean Envy. The delivery was on time and without any problems. I went to pour the first bag and found my 16oz bag didn't fit in the canister that said "holds 16oz". Some are actually dumped on the ground. I immediately emailed Bean Envy about my disappointment. Later that day, they replied to me with their apologies, saying that they had never had a complaint and that they would run their own measurement tests and get back to me. They asked me to try again and take photos so they could see what was going on. I took the bag I was using and poured it again and again I had at least 2 ounces of overflow! I measured it and I had about 18 ounces in my pocket! Now I'm excited because I'm getting more coffee and it's not the can! Я ответил по электронной почте и сообщил им об этом, но к тому времени в дело вмешался Стив, основатель компании, и он был очень расстроен тем, что я прошел через это, и сказал мне, что лично собирается все перепроверить и убедиться, что это not so. wrong with their weights. I tried to let him know everything is fine but again he didn't receive my emails. He sent me photos of him testing his gear and showing how it fits into the canister. I emailed him again and finally he received it and even apologized for not seeing it before. This guy is very proud of his company and believes in his product. Very impressed with him and his product. My beans taste fresh - now a week later you have the option to set a date on the lid so you know when you got your coffee. It comes with a supply of CO2 tablets to last at least a few years and I love the look and the scoop. Very happy with this company and this canister!
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